Services: UX Research, Competitor Analysis, Information Architecture, UI Design and Prototyping, Usability Testing.
Problem Statement
The old user interface was unintuitive. Users were unable to complete tasks without support, view their account balances, and download filtered reports. Dashboard wasn’t scalable to accommodate new features.
Challenges
There was no documentation outlining user pain points. Many
unexpected new requirements. Absence of a dedicated product
design team frustrated efforts in following UX best practice.
What The Design Solved
The new design provides an intuitive and friendly interface with clear, consistent
navigation. It organizes information to accommodate new features.
and provides more filtering options for downloading reports.
How I Overcame Challenges
Being in Applications Support helped me to learn the system and
gather user feedback on the problems that needed to be solved.
Conducted extensive research on UX best practices.
Dashboard Profile Menu Before
Profile Menu After - New Features, Including API Configs Automation
Only One Transactions Filter Option Before
Multiple Transactions Filter Options After
Implemented A Friendly Remittance User Journey
Benefits To The Company
Appreciation that a robust dashboard with good usability
and scalability can be achieved with UX best practice.
Lessons Learnt
Comprehensive UX research and empathy for users contributes greatly
to the success of a UX design project.
